Privacy policy

Who we are

FerryRefund.com is operated by Online Travel Media B.V. (KVK 74443623), referred to as "we", "us" or "our".

You can reach us via the contact form on this website.

What data we collect

When you use our contact form, we collect your name, email address, optional journey details and your message.

When you click through to our claims portal at claims.ticketrefund.com, your claim data is processed by that separate service under its own privacy policy.

We use anonymised analytics data to understand how visitors use our website.

How we use your data

We use contact form data solely to respond to your enquiry.

We do not sell your personal data to third parties.

We may share data with service providers (such as Formspree for contact form delivery) who process data on our behalf.

Your rights

Under the GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and to data portability.

To exercise these rights, use the contact form on this website.

You may also lodge a complaint with your local data protection authority.

Cookies

We may use essential cookies for site functionality and analytics cookies to improve our service. You can control cookies through your browser settings.