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Germany

Hapag-Lloyd Cruises

Luxury / expedition — Expedition and luxury ocean cruises from Europe

  • 25–100% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Hapag-Lloyd Cruises

Was your Hapag-Lloyd Cruises cruise departure delayed or cancelled? When EU Regulation 1177/2010 applies, you may claim compensation for departure delay — FerryRefund helps you check and file.

Hapag-Lloyd Cruises operates cruise voyages that can fall under EU Regulation 1177/2010 when maritime passenger rights apply — for example when you embark from an EU port. FerryRefund helps passengers claim compensation for delayed or cancelled cruise departures under the same EU rules that cover ferries.

Your rights with Hapag-Lloyd Cruises

  • 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours (where Regulation 1177/2010 applies).
  • Right to rerouting or a full refund if your Hapag-Lloyd Cruises cruise departure is cancelled, subject to applicable EU maritime rules.
  • Assistance (meals, refreshments, accommodation) may apply during long waits at the embarkation port.
  • Complaints should be filed with Hapag-Lloyd Cruises within 2 months of the disrupted cruise departure.

Tips for claiming

  • Keep your Hapag-Lloyd Cruises booking confirmation, cabin number and embarkation documents.
  • Hamburg and Mediterranean embarkations are common starting points for EU-covered Hapag-Lloyd Cruises claims.
  • Save itinerary change notices, embarkation delay emails and boarding documents as evidence.

FAQ about claiming with Hapag-Lloyd Cruises

When can I claim compensation with Hapag-Lloyd Cruises?

You may claim if your Hapag-Lloyd Cruises departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.

How much can I get for a Hapag-Lloyd Cruises delay?

Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.

What documents do I need for a Hapag-Lloyd Cruises claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.

What does it cost to claim via FerryRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Hapag-Lloyd Cruises

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