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Germany

TUI Cruises

German ocean cruises — Mein Schiff Mediterranean and Northern European cruises

  • 25–100% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with TUI Cruises

Was your TUI Cruises cruise departure delayed or cancelled? When EU Regulation 1177/2010 applies, you may claim compensation for departure delay — FerryRefund helps you check and file.

TUI Cruises operates cruise voyages that can fall under EU Regulation 1177/2010 when maritime passenger rights apply — for example when you embark from an EU port. FerryRefund helps passengers claim compensation for delayed or cancelled cruise departures under the same EU rules that cover ferries.

Your rights with TUI Cruises

  • 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours (where Regulation 1177/2010 applies).
  • Right to rerouting or a full refund if your TUI Cruises cruise departure is cancelled, subject to applicable EU maritime rules.
  • Assistance (meals, refreshments, accommodation) may apply during long waits at the embarkation port.
  • Complaints should be filed with TUI Cruises within 2 months of the disrupted cruise departure.

Tips for claiming

  • Keep your TUI Cruises booking confirmation, cabin number and embarkation documents.
  • Kiel, Hamburg and Mediterranean embarkations are common starting points for EU-covered TUI Cruises claims.
  • Save itinerary change notices, embarkation delay emails and boarding documents as evidence.

FAQ about claiming with TUI Cruises

When can I claim compensation with TUI Cruises?

You may claim if your TUI Cruises departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.

How much can I get for a TUI Cruises delay?

Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.

What documents do I need for a TUI Cruises claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.

What does it cost to claim via FerryRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with TUI Cruises

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