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Germany

Phoenix Reisen

German ocean / river — Ocean and river cruises for German-speaking passengers

  • 25–100% of ticket price
  • No win, no fee
  • Filed in minutes
Claim with Phoenix Reisen

Was your Phoenix Reisen cruise departure delayed or cancelled? When EU Regulation 1177/2010 applies, you may claim compensation for departure delay — FerryRefund helps you check and file.

Phoenix Reisen operates cruise voyages that can fall under EU Regulation 1177/2010 when maritime passenger rights apply — for example when you embark from an EU port. FerryRefund helps passengers claim compensation for delayed or cancelled cruise departures under the same EU rules that cover ferries.

Your rights with Phoenix Reisen

  • 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours (where Regulation 1177/2010 applies).
  • Right to rerouting or a full refund if your Phoenix Reisen cruise departure is cancelled, subject to applicable EU maritime rules.
  • Assistance (meals, refreshments, accommodation) may apply during long waits at the embarkation port.
  • Complaints should be filed with Phoenix Reisen within 2 months of the disrupted cruise departure.

Tips for claiming

  • Keep your Phoenix Reisen booking confirmation, cabin number and embarkation documents.
  • Mediterranean and Northern European embarkations are common starting points for EU-covered Phoenix Reisen claims.
  • Save itinerary change notices, embarkation delay emails and boarding documents as evidence.

FAQ about claiming with Phoenix Reisen

When can I claim compensation with Phoenix Reisen?

You may claim if your Phoenix Reisen departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.

How much can I get for a Phoenix Reisen delay?

Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.

What documents do I need for a Phoenix Reisen claim?

Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.

What does it cost to claim via FerryRefund?

Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.

Claim with Phoenix Reisen

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