DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Spain
Trasmediterránea
Spanish Mediterranean ferries — Mainland Spain, Balearics, Ceuta and Melilla
- 25–100% of ticket price
- No win, no fee
- Filed in minutes
Was your Trasmediterránea sailing delayed by 1 hour or more, or cancelled? Under EU Regulation 1177/2010 you may claim 25–100% of your ticket price — FerryRefund helps you file in minutes.
Trasmediterránea operates passenger ferry services on spanish mediterranean routes. EU Regulation 1177/2010 applies to Trasmediterránea international crossings within the EU when maritime passenger rights apply.
Your rights with Trasmediterránea
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next available Trasmediterránea sailing or a full refund if your crossing is cancelled.
- Assistance with snacks, meals and accommodation during delays of 90+ minutes at the port.
- Complaints should be filed with Trasmediterránea within 2 months of the disrupted sailing.
Tips for claiming
- Keep your booking reference and boarding pass from the Trasmediterránea confirmation email or app.
- Barcelona–Palma and Valencia–Ibiza are among common Trasmediterránea compensation routes.
- Screenshot the departure board or operator notification showing your actual departure time.
FAQ about claiming with Trasmediterránea
When can I claim compensation with Trasmediterránea?
You may claim if your Trasmediterránea departure was delayed by 1 hour or more, or if the sailing was cancelled and EU Regulation 1177/2010 applies. Compensation is based on departure delay, not arrival.
How much can I get for a Trasmediterránea delay?
Under EU rules: 25% of the ticket for a 1-hour departure delay, 50% for 2 hours, 75% for 3 hours and 100% for 4+ hours. Cancellations may entitle you to rerouting or a full refund.
What documents do I need for a Trasmediterránea claim?
Your booking confirmation or ticket (with reference), plus any proof of the delay or cancellation — such as departure boards, app screenshots or operator emails. Upload these via our claims portal.
What does it cost to claim via FerryRefund?
Checking eligibility and submitting a claim is free. We only charge a commission if your claim succeeds — no win, no fee.
