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UK/France

P&O Ferries

Channel and North Sea crossings — Dover, Hull, Liverpool and Cairnryan

Claim with P&O Ferries

P&O Ferries connects the UK with France, Belgium and Ireland on key cross-border routes including Dover–Calais and Hull–Rotterdam. EU maritime passenger rights apply to eligible international sailings.

Your rights with P&O Ferries

  • 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
  • Right to rerouting on an alternative P&O sailing or a full refund when your crossing is cancelled.
  • Assistance with refreshments, meals and hotel accommodation during extended port delays.
  • Submit your complaint to P&O Ferries within 2 months of the disrupted journey.

Tips for claiming

  • Your P&O booking reference is in your confirmation email — keep the e-ticket PDF.
  • Dover–Calais is P&O's busiest route; note scheduled vs actual departure from the terminal screen.
  • For Hull–Rotterdam overnight sailings, delays at embarkation also count under EU rules.

Claim with P&O Ferries

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