P&O Ferries
UK/France
Channel and North Sea crossings — Dover, Hull, Liverpool and Cairnryan
Learn more → All operators
Denmark
DFDS
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Claim with DFDSDFDS operates cross-border ferry services linking the UK with France and the Netherlands, and Scandinavia with northern Europe. EU Regulation 1177/2010 applies to DFDS international crossings within the EU.
Your rights with DFDS
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next available DFDS sailing or a full refund if your crossing is cancelled.
- Assistance with snacks, meals and accommodation during delays of 90+ minutes at the port.
- Complaints should be filed with DFDS within 2 months of the disrupted sailing.
Tips for claiming
- Keep your booking reference and boarding pass from the DFDS app or confirmation email.
- Dover–Calais and Newcastle–Amsterdam routes are among the most common DFDS compensation claims.
- Screenshot the DFDS departure board or app notification showing your actual departure time.
