Finnlines

Finnlines operates cross-border ro-pax services linking Finland with Germany and Sweden across the Baltic and North Sea. EU Regulation 1177/2010 applies to Finnlines international sailings between EU ports.

Your rights with Finnlines

• 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
• Right to rerouting on the next Finnlines sailing or a full refund if your crossing is cancelled.
• Assistance with meals and cabin accommodation during extended delays at Baltic ports.
• Submit complaints to Finnlines within 2 months of the disrupted sailing.

Tips for claiming

• Keep your Finnlines booking reference and cabin number from the confirmation email.
• Travemünde–Helsinki and Naantali–Lübeck (Travemünde) are key EU compensation routes.
• Finnlines ro-pax sailings carry both passengers and freight — passenger rights still apply.

Claim with Finnlines