DFDS
Denmark
North Sea and Channel ferries — Dover, Newcastle, Copenhagen and Oslo routes
Learn more → All operators
Italy
Grimaldi Lines
Mediterranean ro-ro ferries — Barcelona, Civitavecchia, Palermo and Tunis
Claim with Grimaldi LinesGrimaldi Lines operates cross-border ferry services across the western Mediterranean, linking Spain, Italy and North Africa. EU Regulation 1177/2010 covers Grimaldi sailings between EU ports such as Barcelona and Civitavecchia.
Your rights with Grimaldi Lines
- 25% compensation for a 1-hour departure delay; 50% for 2 hours, 75% for 3 hours, 100% for 4+ hours.
- Right to rerouting on the next Grimaldi sailing or a full refund if your crossing is cancelled.
- Assistance with meals and accommodation during extended delays at Mediterranean ports.
- File your complaint with Grimaldi Lines within 2 months of the disrupted sailing.
Tips for claiming
- Keep your Grimaldi booking number and vehicle registration if travelling with a car.
- Barcelona–Civitavecchia and Livorno–Palermo are key EU routes for compensation claims.
- Routes to Tunis and other non-EU ports are not covered by EU passenger rights.
